My friend rented a car for a few days. After a few months she received this kind letter from HERTZ asking her to pay a traffic fine, and the extra charge. And all this for a fine she never got, look at the date please!!!!
Wednesday, 14 July 2010
Friday, 2 July 2010
"Soon" a new hotel in Brussels
And soon in Brussels means in two years time, in 2012.
No it is not a mistake. I feel like I am in a developing country some times. Why bother with bad service? Am I becoming indifferent?
Thursday, 24 June 2010
PROJECT: AFTERWORK SHOPPING
From Tuesday 1 June 2010 to Thursday 30 September 2010 The shopkeepers "welcome" you every Thursday until 8 pm in the Dansaert area, around the Grand Place, the Vismet and St Jacobs. Instead of kicking you out at quarter to seven, they will kick you out at quarter to eight. Unbelievable right? Take a look on the website to see all the animations, contests, practical information and the 750 participating shops.
Learn more about this:
Wednesday, 7 April 2010
YES WE CAN...give customer satisfaction
When I received this letter from my home insurance, I checked the Belgian-French dictionary to see whether the meaning of satisfaction was the one I thought.
After living in Belgium alomst 5 years, it is the first time a receive a letter like this. OK, I received emails, and online surveys.....but not a nice letter like this.
What is going on? are things starting to change? why do they care about customer satisfaction? I thought they only cared about bills and strict opening hours.....maybe I am wrong.
10.000 extra points for AXA!!!!!
Tuesday, 6 April 2010
The smallest bill ever!!!!!
Indeed one the things in which Belgians are the best in the planet is not "frites" it is BILLING.
However, why the hell should they care for 2 euro ??????
Even worse, I received this bill begining of april, and this bill is from a "service" I had 25 of January. And actually, I already received a first bill concerning the same service, but months ago.... I don't understand.
Only the paper and the envelope propable cost more than the amount due. But this is as real as sureal is Brussels. Maybe that is why they send it on paper, for you to believe it.
Tuesday, 2 March 2010
ELECTRABEL COMES BACK TO ITS OLD CUSTOMERS
Well...I mean "slaves" not customers, since they were a monopoly at the time. I thought I said goodby to ELECTRABEL and its "terrific" customer service and bills two years ago, when I switched energy supplier to LAMPIRIS. But This week I received a bill from ELECTRABEL. Believe it or not!!!! they are sending me a bill for electricity that I consumed almost two years ago!!!!!!
How can they be so badly organised internally to do that? and how do they dare? they should be ashamed of their own customer relationshim management!!!! What a bunch of crooks!!!Well done ELECTRABEL!!!
...as usual.
Monday, 1 February 2010
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