When I received this letter from my home insurance, I checked the Belgian-French dictionary to see whether the meaning of satisfaction was the one I thought.
After living in Belgium alomst 5 years, it is the first time a receive a letter like this. OK, I received emails, and online surveys.....but not a nice letter like this.
What is going on? are things starting to change? why do they care about customer satisfaction? I thought they only cared about bills and strict opening hours.....maybe I am wrong.
10.000 extra points for AXA!!!!!